The logistics industry has long struggled with inefficiencies, particularly in scheduling. Disconnected systems, excessive manual work, and costly delays plague supply chains, creating bottlenecks that affect shippers, carriers, and consignees alike. Velostics, a leader in logistics automation, is addressing these pain points head-on by expanding its AI capabilities with a groundbreaking AI Voice Agent.
In collaboration with Chai, a cutting-edge AI agency based in Houston, Velostics is integrating Agentic AI to enhance its fully automated scheduling system. This new AI Voice Agent goes beyond simple automation—it actively engages in intelligent decision-making to reduce inefficiencies and streamline operations.
The AI Voice Agent can:
✅ Make and receive phone calls to book, reschedule, and confirm appointments—eliminating the need for manual follow-ups.
✅ Provide real-time scheduling updates across multiple stakeholders, ensuring all parties are aligned.
✅ Handle high-volume scheduling requests simultaneously, freeing up human teams for more strategic tasks.
✅ Detect and resolve scheduling conflicts, reducing bottlenecks and improving overall operational flow.
✅ Integrate seamlessly with Velostics’ platform, as well as OTM & MercuryGate TMS, making it easy for enterprises to onboard without disruption.
With Velostics’ one-day integration for companies using spreadsheets, businesses can immediately begin leveraging AI-driven scheduling without the usual long IT implementation cycles. For enterprises with existing TMS solutions, Velostics provides rapid, frictionless integrations with industry-leading platforms like Oracle Transportation Management (OTM) and MercuryGate TMS, ensuring a seamless transition.
“The introduction of AI Voice Agents into our platform is another step toward fully autonomous scheduling,” said Gaurav Khandelwal, CEO of Velostics. “With AI, we are bridging gaps between disconnected systems and creating a frictionless supply chain ecosystem.”
Agentic AI is more than just automation—it represents the next evolution in intelligent logistics management, where AI not only follows predefined workflows but actively analyzes, adapts, and executes tasks based on real-world variables.
Unlike traditional rule-based automation, Agentic AI enables self-sufficient decision-making, allowing logistics professionals to focus on strategic operations rather than repetitive, low-value tasks.
How Agentic AI is reshaping logistics operations:
🚀 Adaptive Scheduling & Load Balancing – AI autonomously adjusts scheduling in real time based on weather disruptions, traffic conditions, facility congestion, and resource availability.
📡 Smart Notifications & Exception Handling – The AI Voice Agent proactively alerts teams when urgent actions are needed, such as missed appointments, delays, or overbooked docks.
📊 Operational Intelligence – AI analyzes historical scheduling data to optimize resource allocation, predict peak demand periods, and minimize bottlenecks before they happen.
🤝 Seamless Human-AI Collaboration – The AI Voice Agent doesn’t replace human expertise—it enhances productivity by handling repetitive scheduling tasks while logistics professionals focus on strategic decision-making.
By integrating Agentic AI, logistics companies gain a competitive advantage—streamlining operations, reducing costs, and increasing service reliability. The future of logistics will belong to those who embrace AI-powered automation as a core operational strategy.
The logistics industry is at an inflection point—companies that embrace AI-driven automation will gain a significant edge, while those clinging to manual scheduling will struggle to keep up.
The Velostics AI Voice Agent is not just another automation tool; it represents the next step toward a fully autonomous and intelligent logistics network. With Agentic AI handling scheduling, conflict resolution, and operational coordination, logistics teams can focus on higher-value strategic initiatives—maximizing efficiency, reducing delays, and driving bottom-line growth.
In a world where speed, accuracy, and seamless coordination define supply chain success, Velostics provides businesses with the technology to stay ahead.
🔹 Want to see Velostics AI-powered scheduling in action? Book a demo here to learn more.